24/7 Customer Support
Why is the availability of an effective customer support service crucial on today?s web hosting marketplace? Which are the traditional customer support channels?
The availability of the customer and tech support that a shared hosting company provides will tell you a lot for the services they provide too. If you can use only e-mail messages and tickets, you have most likely discovered some reseller not the website hosting supplier. When this is the case, you may have to wait for several days so as to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the actual website hosting company for additional assistance. If the provider offers you several means of communication with fast response time that are available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you'll reap the benefits of timely assistance and top-notch support because they will have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it's generally much better to have the option to get hold of your web hosting company directly by using your preferred method of communication.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting
offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions before you make a purchase or you're an existing customer and you have a question or a problem, you'll be able to contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical issues or any issues which require additional time to research and take care of. Unlike many other website hosting service providers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so regardless of what the trouble is, it will be resolved in a timely manner and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you can take full advantage of our 24/7 tech support services even on public holidays. All of your sites will be available at all times and so will we. With various communication options, you'll be able to choose the easiest method to contact us and inquire about our services in case you do not have an account yet, or get support in case you are already our customer. You will be able to call us, have a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour answer time guarantee, though it rarely takes more than 20 min to get assistance no matter the complexity of the trouble. Using our customer and tech support services, we'll be available for you when you need us, not a few days later.
24/7 Customer Support in VPS Servers
Every VPS server
package that we provide comes with 24/7 customer and tech support, therefore if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we supply different means of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters since it'll be much easier to track what is going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, yet it rarely takes that long to receive support. If you acquire the Managed Services upgrade that we provide, our admins can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time warranty, you will enjoy timely support when you order a dedicated server
through our company. Our customer and tech support crews are online 24/7/365, as a result every time you open a ticket via your billing account or you send an email related to any issue with the server or the pre-installed software on it at any time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the best option in case the issue in question needs longer time to be solved or when it has to be sent to our admins, since it's much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.