Integrated Ticketing System
What precisely is an integrated ticketing system and what are the benefits of using one? How is it different from other types of customer support?
In case you have ordered a web hosting package and you’ve got certain inquiries relating to a given function/feature, or in case you have run into some problem and you require help, you should be able to get in touch with the respective client service team. All web hosting companies deploy a ticketing system no matter if they offer other methods of contacting them apart from it or not, because the most efficient way to fix a problem most often is to post a ticket. This method of communication makes the replies exchanged by both sides easy to follow and enables the client support staff members to escalate the issue if, for instance, a sysadmin has to interfere. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to use at least two different accounts to contact the client service staff and to actually manage the hosting space. Constantly switching from one account to the other may be a bore, not to mention the fact that it takes lots of time for the majority of hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with numerous other web hosting providers, the support ticket system that we’re using with our Linux shared hosting
is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to memorize different usernames and passwords, since you will be able to manage your tickets and the hosting account itself in a single location. So, if you’ve got a question or face a predicament, you can get in touch with our customer care team representatives instantaneously. Our ticketing system includes an intelligent search functionality. This goes to say that even if you’ve posted numerous tickets over the years, you will be able to find the one that you need easily. In addition, you can see knowledge base tips for troubleshooting common complications.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything in one place, so we’ve integrated a trouble ticket system into the custom-created Hepsia Control Panel, which is available with each single semi-dedicated server
plan. This will allow you to handle the communication with our help desk staff together with your website content, so you will not have to remember an additional login name for another admin interface. You will be able to submit a new ticket or to track down the status of an old one with no more than a couple of clicks whilst you’re browsing the content within your account. Moreover, you can go through older tickets using a smart search filter or check relevant knowledge base articles with solutions to common challenges. The built-in ticketing system is monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.