If your hosting company offers live chat support, you are able to speak with an agent in real-time and learn helpful information or get a problem resolved timely. The advantage of using chat compared to calling to consult with a live person is that you need only a computer with access to the web, which means that you will not pay any rates in case you're in another country or state. Furthermore, it is a lot quicker to copy and paste information like domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a faster way to contact the web hosting company's support crew compared to using a ticketing system. Last, but not least, in the event that some situation needs some more time to be taken care of, you'll be able to do something different while you wait for assistance on the live chat, which means that you won't waste time - something that is impossible in case you are on the telephone.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for all of our Linux shared hosting, you will find live chat support that is available 24x7, even on holidays. You're able to contact us regardless if you already have an account or not, since we can support you with all kinds of things, ranging from giving you basic information about our services if you aren't a customer yet and you're thinking about acquiring one of the plans, to helping you with setting up an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, and you'll need to take advantage of the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as a part of our services, therefore whenever you have any kind of questions regarding our semi-dedicated servers, you can contact our customer support team whenever you need regardless of whether you've already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, yet we will help you with a lot of tech questions as well. We will help you select the right package for your websites in case you do not have an account yet, we can answer any kind of billing questions or issues you could have or we can assist you with installing your new email address on your computer or smartphone - all the abovementioned will be done quickly as our live chat service is online all the time, every single day. Any time you need help, you're able to speak to a representative and save a lot of time.