In case you’ve got a site, a problem can always appear and it does not automatically have to be connected to the hosting service itself. For example, something can go wrong when you bring a software app up to date or some vital data can be edited or deleted unintentionally. Regardless of what the nature of the problem might be, you will have to touch base with the respective customer support staff and ask them to recover a backup or to help you resolve the problem that you’re facing. How timely they will do that will predetermine the interval of time that your websites will be offline. For certain websites such as community portals or online stores, an oft-repeated outage too often means losing clients and cash. Therefore, it is of principal importance that you use the services of a web hosting company that offers not only a good help desk support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any client support ticket that you open or any e-mail that you write is just 60 minutes, even if you contact us during weekends and official holidays. Whatever the essence of your enquiry or problem may be, we’ll lend you a hand straight away and will supply you with the required information to fix any problem with your sites. The real reaction time usually doesn’t surpass fifteen-twenty minutes, which goes to say that you can forget about waiting for hours on end to get a problem solved or what’s even worse – waiting one whole day only to receive a reply that more information is necessary while nothing’s fixed. We’ll give you assistance in a well-timed manner solely because we are aware of precisely how invaluable time can be in the dynamic online realm. The 60-minute response guarantee is valid for any billing or technical query that you may have relating to our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our really fast support services. You’ll get a response to any support ticket submitted through the web hosting Control Panel or email sent to our technical and customer support team in less than sixty minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. It often takes much less time to explore and solve a problem. We’ll supply you with more information in case the solution entails something that needs to be done on your end. If you contact us during legal holidays or weekends, the response time will be the same and given the fact that our support team is available to you 365 days a year, you’ll get immediate assistance for virtually any general, technical or billing issue irrespective of the hour at which you contact us.