What does ?phone support? imply in the arena of web hosting?
There're plenty of shared hosting providers on the market today, yet most of them are resellers who have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you'll have via this method of communication may vary depending on the provider - a few of them provide professional telephone support, others offer basic and customer support only because some issues are more time-consuming and it would be much easier to be resolved via a trouble ticket, particularly if the issue has to be escalated. However, it's good to find that you could always reach your web hosting supplier as there are plenty of small-scale problems that can be taken care of efficiently and in a very timely manner through a telephone call, not mentioning that you're able to get more information about the services before you become a customer.
Phone Support in Shared Hosting
Since we have live phone support 14 hours per day, you will be able to contact us and speak with our customer support agents to find out more about all of the Linux shared hosting
that we provide and make sure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we have phone numbers on three continents so that you can call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you will be able to call about general and billing matters, and even about some technical matters. If the situation is strictly technical or it requires more time to investigate, you'll have to use our ticketing system, that will enable both you and our tech support team to track the details supplied by each side.
Phone Support in Semi-dedicated Servers
When you want more details regarding the semi-dedicated servers
that we offer, you'll be able to call one of the three support phone lines we have across the globe - in the United States, the UK and Australia. By doing this, you're able to check in advance if our services are suitable for your websites. If you are already our customer and you own a semi-dedicated account, you have the option to reach us over the phone for 14 hours a day about any billing or general issues. For strictly tech troubles you're able to use our ticketing system to get in touch with our technical support because sometroubles simply need additional time to be dealt with, still we can assist you on the phone with a number of minor technical problems as well, saving you the time and efforts.